FREE UK STANDARD DELIVERY ON ORDERS OVER £75

Terms & Conditions

This page states the Terms and Conditions under which you use www.wear.best. Please note that any use of this website means you are agreeing to our following Terms and Conditions, which we ask you to read before placing an order.

If you have any queries relating to these Terms and Conditions please e-mail leeds@best-leeds.com

General

The following apply to all transactions on the website. All prices can be viewed in Great British Pounds Sterling, US Dollars, Australian Dollars and Euro's by selecting the flag icons in the banner at the top of the page.  We reserve the right to change any advertised price before you place an order.

Agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, offered an alternative or a full refund issued. If we are only able to fulfil part of your order, payment will be taken for the whole order, out of stock items will be specifically placed on order and despatched to you when stock is available. If for any reasons we are unable to replenish out of stock items a full refund will be given.

Payment can be made by any major debit or credit card. Payment will be debited to your account on placement of order. We will take all care within our power to keep your order and payment details secure. In the unlikely event that your goods are lost or arrive damaged, please notify us immediately.

Order Cancellations

Please call Customer Services on 0113 242 2287 or email leeds@best-leeds.com to cancel an order. Cancellations can be accepted on certain stock products prior to despatch.  Orders placed and paid for on PRE-ORDER cannot be cancelled.

Payment Information

We currently accept the following form of payment:
Mastercard
VISA
Switch
Visa Debit
Delta
Electron
Paypal

All Payments are secure, and are handled by SecureTrading & Lloyds Cardnet, cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment then you will be notified of this.

DELIVERY

Excludes Northern Ireland, Isle of Man, Isle of Wight, Highlands & Islands, Scilly & Channel Islands

Free UK Delivery: For Orders over £75

Standard Delivery: £4.95 3-5 Working days

Next Day: £8.50 Orders must be placed before 1pm Mon-Thurs. Orders placed on a Friday before 1pm will be delivered the following Monday not including Bank Holidays.

Northern Ireland / Isle of Man, Isle of Wight, Highlands & Islands, Scilly & Channel Islands - £8.00 (Up to 2kg - Deliveries are all shipped via the Royal Mail First Class Signed for service which can take up to 7 days)


Additional UK Delivery Information
 

  • All deliveries require a signature upon receipt, therefore person(s) need to be present at the delivery address.
  • Courier services will attempt delivery once, upon which you, the customer, will have to make contact with the courier within 24 hours of receiving their calling card.  If no response is made the goods will be returned to Best.  If re-delivery is required then an additional delivery payment will needs to be made before the goods are re-despatched.  Refunds or Credit Notes will not be granted on the undelivered goods. 
  • Orders are shipped Monday - Friday we do not ship on Saturday, Sunday, or Bank Holidays.
  • Orders placed on a Friday for a next day delivery will be delivered on the following working day.
  • Unfortunately we cannot ship to a P.O Box

We aim to deliver all orders as quickly as possible. Delivery times stated on the website are not a full guarantee and are based on approximations. This is due to circumstances beyond our control for which we cannot be held responsible.

International Delivery Information

Please use the drop down below for information on delivery rates in your country:

 Shipments are made via FedEx International Priority Service.

Additional International Delivery Information

  • The above delivery costs stated are for consignments up to 2 kgs, orders over 2 kgs will incur an additional delivery charge in relation to the weight of the order.
  • Orders are shipped Mon-Fri we do not ship on Saturday, Sunday, or Bank Holidays.
  • Unfortunately we cannot ship to a P.O Box
  • Customers are responsible for payment of any local customs duty.

CLICK & COLLECT

Click & Collect is a free service offering all the benefits of shopping online, however items will be reserved and packed in store for you to collect at your convenience.  Once your order is ready to collect you will receive a pick up e-mail stating your item is ready to collect from store.  In certain circumstances if an item is out of stock or made to order this may take a little longer.  The service is only available from our Leeds store at 22-24 Newmarket Street, Leeds, LS1 6DG (Monday - Saturday 10am-6pm & Sunday 12pm - 5pm).  Orders must be collected within 30 days of the available collection date.

RETURNS

We offer a 14-day return policy on any item* in the unlikely event that you are not entirely happy with your purchase. All we ask is that the item(s) must be posted back to us in the same condition as they were sent, securely wrapped and in a saleable condition, using Royal Mail. Once you have completed your return form please ensure that you have included it in your return parcel then post to the following address:

Address for returns:
Best Leeds
22-24 Newmarket Street Leeds
LS1 6DG

Customer Service: 0113 242 2287 (Mon to Fri 9am – 5pm)

** We do not accept returns on Sale/Discounted Items or the Best Banded Collection

Click here to download our returns form

Items are returned at your own cost, we regret that unfortunately we cannot refund the cost of postage. The goods are your responsibility until the items are received by Best at the return address above. No liability will be accepted for any damages or loss during the return of our items. Once the returned goods have been received we will process your refund, this may take up to 14 days to appear on your statement. All refunds will be made to the Card/Paypal account from which the original payment was made.

Conditions of Returned Items

• All original tags must be attached
• Items must be returned in the same condition as they were received
• All items must be unworn

We cannot accept returns if:

• Original tags have been removed
• Items are not in a saleable condition
• Items are soiled, have odours or appear to have been worn
• Purposely damaged

We are unable to refund goods purchased online in store and goods purchased in store cannot be refunded online