FAQ

When will my order be dispatched?
Orders are processed as quickly as possible. Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information, please note weekends and bank holidays are not working days for our dispatch team.

How can I track my order?
Your tracking link will be emailed to you once your parcel has been dispatched. Please allow a little time for the tracking information to update.

Do you ship internationally?
Yes, we ship worldwide. Available delivery options and prices will be shown at checkout.

Will I have to pay customs charges?
International orders may be subject to customs duties, taxes or import fees. These charges are determined by your country and are the customer’s responsibility.

Can I change or cancel my order?
We begin processing orders quickly, so changes and cancellations cannot always be guaranteed. Contact us as soon as possible at wearebestleeds@gmail.com, quoting your order number.

What if I entered the wrong delivery address?
Contact us immediately. If your order has already been dispatched, we may be unable to change the address or recover the parcel.

What does “pre-order” mean?
A pre-order allows you to secure an item before it is ready for dispatch. The estimated dispatch timeframe will be clearly stated on the product page. If your order contains both pre-order and in-stock items, they may be shipped together once every item is available.

How do I know which size to order?
Please check the size guide on the relevant product page before ordering. Fits may vary between products, so we recommend checking the individual measurements rather than choosing your usual size automatically.

Can I return an item?
Eligible items can be returned in accordance with our Returns Policy. Items must be unworn, unused and returned in their original condition with all tags attached.

Can sale items be returned?
Unless stated otherwise, sale items are subject to the terms shown in our Returns Policy. Certain heavily discounted or final-sale products may not be eligible for a refund or exchange.

Can mystery items be returned?
No. Mystery items are heavily discounted and are strictly non-refundable and non-returnable. You choose the size; we choose the item.

Do you offer exchanges?
Please contact us with your order number and the size or item you require. Exchanges are subject to availability.

What should I do if my item is faulty or incorrect?
Email wearebestleeds@gmail.com as soon as possible with your order number and clear photographs of the item. We’ll review the issue and help resolve it.

What happens if my parcel is lost or delayed?
Courier delays can occasionally happen. Check your tracking information first, then contact us if there has been no update for an extended period. We’ll help investigate the delivery with the courier.

An item I want is sold out. Will it return?
Selected products may be restocked. Follow @bestls1 and @bestleedsuk on Instagram for restock announcements and new-release information.

How should I wash my Best clothing?
Always follow the care label inside the garment. To protect the colour, shape and print, we generally recommend washing items inside out on a cool setting and avoiding tumble drying unless the label says otherwise.

How can I contact you?
Email us at wearebestleeds@gmail.com or message @bestls1 or @bestleedsuk on Instagram. Please include your order number when contacting us about an existing order.