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Frequently Asked Questions

What should I do if my order hasn’t arrived by the specified delivery date?
Customised products that are made to order can take up to three weeks, as stated next to the product marked by an asterisk. With standard products, if your order hasn’t been received within the specified delivery time that you have chosen, please contact us via e-mail at leeds@best-leeds.com so we may assist you further, we will respond within 24hours.

How do I return something to BEST?
Please refer to the example given on your returns form enclosed within your package; if this is not included or lost you can download a Returns Form from the terms and conditions section at the bottom of the homepage. Please enclose this when returning your package to us.

We cannot accept returns if:

  • Original tags have been removed
  • Items are not in a saleable condition
  • Items are soiled, have odours or appear to have been worn
  • Purposely damaged

We are unable to refund goods purchased online in store. Goods purchased in store cannot be refunded online.

I am an international customer, how do I return an item to you?
As an international customer you should follow the standard returns policy stated in accordance to the terms and conditions and the returns form included within your package. However if you receive the wrong or a faulty item please contact us via e-mail, leeds@best-leeds.com so we can resolve the issue.

How long until my refund is processed in to my account?
Refunds usually clear your bank account within 7-10 days of your return being received. However please allow up to 14 days as the length of time can be dependent on your payment method issuer.

How does Next day delivery work?
Next Day Delivery is applicable to orders made before 1pm. Next Day Delivery excludes weekends and bank holidays. Please note that items such as Ralph Lauren Bomber Jackets and the Best Banded collection are made to order and therefore are not applicable to Next Day Delivery, these can take up to two weeks for delivery, we aim to deliver within 7 days however this cannot be guaranteed. Please check the product disclaimer for further information on made to order items.

What should I do if I receive the wrong item?
If you receive the wrong item you should follow the returns policy as stated.

Email Ordering Process – Click & Collect
Once your order is ready to collect you will receive a pick up email stating your item is ready to collect from store. In certain circumstances if an item is out of stock or made to order this may take a little longer. All orders must be collected within 30 days of the available collection date.  The service is only available for collection from our Leeds store.  

Have you received my returned items?
Please allow up to 10 days form the date of return for your goods to be received and processed by our returns department. Once your item is completed for exchange/refund we will notify you via email within 24 hours. With bespoke/reworked items we cannot guarantee an exchange of like for like products, if this is the case we will contact you to resolve the issue.

Do you ship overseas? 
We ship to many different countries, please refer to our Terms & Conditions, Delivery section for full details and shipping rates.