FAQ

Download our returns form here

We offer a 14-day return policy on any item* in the unlikely event that you are not entirely happy with your purchase. All we ask is that the item(s) must be posted back to us in the same condition as they were sent, securely wrapped and in a saleable condition. Once you have completed your return form, please ensure that you have included it in your return parcel then post to the following address:

Address for returns:
Best Premium Vintage & Streetwear Ltd
22-24 Newmarket Street Leeds
West Yorkshire
United Kingdom
LS1 6DG

Customer Service: wearebestleeds@gmail.com

Items are returned at your own cost; we regret that unfortunately we cannot refund the cost of postage. The goods are your responsibility until the items are received by Best at the return address above. No liability will be accepted for any damages or loss during the return of our items. Once the returned goods have been received we will process your refund, this may take up to 21 days to appear on your statement. All refunds will be made to the original payment method used when placing your order.

Store credit on an e-gift card is offered for any returned sale items or items purchased using a discount code. *This does not include unique discount codes issued by our customer service team.

This policy applies for all payment methods including Buy now & Pay Later payment methods.

Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

Conditions of Returned Items

• Items must be returned unworn and in a saleable condition.
  

We cannot accept returns if:

• Items are not in a saleable condition
• Items are soiled, have odours or appear to have been worn
• Purposely damaged
• Items are included in a Mystery Drop, Early Access and/or discounted - this will be stated in the product description

We are unable to refund goods purchased online in store and goods purchased in store cannot be refunded online

Download our returns form here

 This page states the Terms and Conditions under which you use www.wear.best. Please note that any use of this website means you are agreeing to our following Terms and Conditions, which we ask you to read before placing an order.

If you have any queries relating to these Terms and Conditions, please e-mail wearebestleeds@gmail.com

General

The following apply to all transactions on the website. All prices are displayed in Great British Pounds Sterling.  We reserve the right to change any advertised price before you place an order.

Agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, offered an alternative or a full refund issued. If we are only able to fulfil part of your order, payment will be taken for the whole order, out of stock items will be specifically placed on order and despatched to you when stock is available. If for any reasons we are unable to replenish out of stock items a full refund will be given.

Payment can be made by any major debit or credit card or Paypal. Payment will be debited to your account on placement of order. We will take all care within our power to keep your order and payment details secure. In the unlikely event that your goods are lost or arrive damaged, please notify us immediately.

Order Cancellations

Please email Customer Services at leeds@best-leeds.com to cancel an order. Cancellations can be accepted on certain stock products prior to despatch. Orders placed and paid for on PRE-ORDER cannot be cancelled.

Payment Information

We currently accept the following form of payment: 
Mastercard

We currently accept the following form of payment: 
Mastercard 
VISA
Switch
Visa Debit
Delta
Electron 
Paypal +Apple Pay                                                                                                                                                                                    

All Payments are secure and handled by Shopify Payments, cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment then you will be notified of this.

DELIVERY

Standard Delivery (2-4 working days Evri) : £3.50, unfortunately we are not responsible for any delay in delivery timescales 

Additional UK Delivery Information 

• All deliveries require a signature upon receipt, therefore person(s) need to be present at the delivery address.
• Courier services will attempt delivery once, upon which you, the customer, will have to make contact with the courier within 24 hours of receiving their calling card/email notification.  If no response is made the goods will be returned to Best.  If re-delivery is required then an additional delivery payment will need to be made before the goods are re-despatched.  Refunds or Credit Notes will not be granted on the undelivered goods. 
• Orders are shipped Monday - Friday we do not ship on Saturday, Sunday, or Bank Holidays.
• Unfortunately, we cannot ship to a P.O Box

We aim to deliver all orders as quickly as possible. Delivery times stated on the website are not a full guarantee and are based on approximations. This is due to circumstances beyond our control for which we cannot be held responsible.

International Delivery Information

Shipments are made Royal Mail International Signed for Service.

Europe - £13.55 (3-5 working days)

USA - £22.50 (5-7 working days)

Rest of the World - £23.90 (5-7 working days)

Additional International Delivery Information

• Orders are shipped Mon-Fri we do not ship on Saturday, Sunday, or Bank Holidays.
• Unfortunately, we cannot ship to a P.O Box (excluding UAE)
• Customers are responsible for payment of any local customs duty.

CLICK & COLLECT

Click & Collect is a free service offering all the benefits of shopping online, however items will be reserved and packed in store for you to collect at your convenience.  Once your order is ready to collect you will receive a pick up e-mail stating your item is ready to collect from store.  In certain circumstances if an item is out of stock or made to order this may take a little longer.  The service is only available from our Leeds store at 22-24 Newmarket Street, Leeds, LS1 6DG (Monday – Friday 12 - 5pm, Saturday 12- 6pm  Sunday 12 - 4pm).  Orders must be collected within 30 days of the available collection date, refunds, cancellations cannot be processed on uncollected orders.

Simply take your order number shown on both your confirmation/collection email along with your ID.

Acceptable Forms of ID - Debit/Credit Card, Passport, Driving Licence, Student ID Card, Utility Bill 

Can Someone Else Collect My Order

Yes they can. Please make sure they have a copy of your order confirmation email, or order number, and the details on your order: your full name and phone number, as well as their own ID.

This privacy policy sets out how Best uses and protects any information that you give Best when you use this website. Best is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Best may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at leeds@best-leeds.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 22-24 Newmarket Street Leeds LS1 6DG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

Customised products that are made to order can take up to three weeks, as stated next to the product marked by an asterisk. With standard products, if your order hasn’t been received within the specified delivery time that you have chosen, please contact us via e-mail at leeds@best-leeds.com so we may assist you further, we will respond within 24hours.

Please allow up to 21 days form the date of return for your goods to be received and processed by our returns department. Once your item is completed for exchange/refund we will notify you via email. With bespoke/reworked items we cannot guarantee an exchange of like for like products, if this is the case we will contact you to resolve the issue.

Refunds usually clear your bank account within 21 days of your return being processed. However the length of time can be dependent on your payment method issuer.

If you receive the wrong item you should follow the returns policy as stated.

We ship to many different countries, please refer to our Terms & Conditions, Delivery section for full details and shipping rates.

As an international customer you should follow the standard returns policy stated in accordance to the Terms and Conditions and the returns form included within your package. However if you receive the wrong or a faulty item please contact us via e-mail at info@wear.best so we can resolve the issue.