Frequently Asked Questions
What should I do if my order hasn’t arrived by the specified delivery date?
Customised products that are made to order can take up to three weeks, as stated next to the product marked by an asterisk. With standard products, if your order hasn’t been received within the specified delivery time that you have chosen, please contact us via e-mail at firstname.lastname@example.org so we may assist you further, we will respond within 24hours.
How do I return something to BEST?
Please refer to the example given on your returns form enclosed within your package; if this is not included or lost you can download a Returns Form from the Terms and Conditions section at the bottom of the homepage. Please enclose this when returning your package to us.
We cannot accept returns if:
- Original tags have been removed
- Items are not in a saleable condition
- Items are soiled, have odours or appear to have been worn
- Purposely damaged
Store credit on an e-gift card is offered for any returned sale items or items purchased using a discount code. *This does not include unique discount codes issued by our customer service team.
This policy applies for all payment methods.
We are unable to refund goods purchased online in store. Goods purchased in store cannot be refunded online.
I am an international customer, how do I return an item to you?
As an international customer you should follow the standard returns policy stated in accordance to the Terms and Conditions and the returns form included within your package. However if you receive the wrong or a faulty item please contact us via e-mail at email@example.com so we can resolve the issue.
How long until my refund is processed in to my account?
Refunds usually clear your bank account within 21 days of your return being processed. However the length of time can be dependent on your payment method issuer.
What should I do if I receive the wrong item?
If you receive the wrong item you should follow the returns policy as stated.
Email Ordering Process – Click & Collect
Once your order is ready to collect you will receive a pick up email stating your item is ready to collect from store. In certain circumstances if an item is out of stock or made to order this may take a little longer. All orders must be collected within 30 days of the available collection date. The service is only available for collection from our Leeds store.
Simply take your order number shown on both your confirmation/collection email along with your ID.
Acceptable Forms of ID - Debit/Credit Card, Passport, Driving Licence, Student ID Card, Utility Bill
Can Someone Else Collect My Order
Yes they can. Please make sure they have a copy of your order confirmation email, or order number, and the details on your order: your full name and phone number, as well as their own ID.
Have you received my returned items?
Please allow up to 21 days form the date of return for your goods to be received and processed by our returns department. Once your item is completed for exchange/refund we will notify you via email. With bespoke/reworked items we cannot guarantee an exchange of like for like products, if this is the case we will contact you to resolve the issue.
Do you ship overseas?
We ship to many different countries, please refer to our Terms & Conditions, Delivery section for full details and shipping rates.