Terms of Service

Terms & Conditions

This page states the Terms and Conditions under which you use www.wear.best. Please note that any use of this website means you are agreeing to our following Terms and Conditions, which we ask you to read before placing an order.

If you have any queries relating to these Terms and Conditions, please e-mail leeds@best-leeds.com

General

The following apply to all transactions on the website. All prices are displayed in Great British Pounds Sterling.  We reserve the right to change any advertised price before you place an order.

Agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, offered an alternative or a full refund issued. If we are only able to fulfil part of your order, payment will be taken for the whole order, out of stock items will be specifically placed on order and despatched to you when stock is available. If for any reasons we are unable to replenish out of stock items a full refund will be given.

Payment can be made by any major debit or credit card or Paypal. Payment will be debited to your account on placement of order. We will take all care within our power to keep your order and payment details secure. In the unlikely event that your goods are lost or arrive damaged, please notify us immediately.

Order Cancellations

Please call Customer Services on 0113 242 2287 or email leeds@best-leeds.com to cancel an order. Cancellations can be accepted on certain stock products prior to despatch. Orders placed and paid for on PRE-ORDER cannot be cancelled.

Payment Information

We currently accept the following form of payment: 
Mastercard

We currently accept the following form of payment: 
Mastercard 
VISA
Switch
Visa Debit
Delta
Electron 
Paypal +Apple Pay                                                                                                                                                                                    

All Payments are secure and handled by Shopify Payments, cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment then you will be notified of this.

DELIVERY

 

Delivery

Christmas Postal Dates 

Standard Delivery (2-4 working days, shipped via Evri)- Tuesday 20th December 

Royal Mail Tracked 48- Friday 16th December (Due to strike action)

Next Working Day Delivery (During this Christmas period we will be shipping via Evri due to Royal Mail strike action)- Wednesday 21st December

International Tracked & Signed (Royal Mail)- Friday 9th December. Unfortunately Australia and New Zealand are not guaranteed to arrive by Christmas due to Royal Mail strike action. 

Please be aware of the below Royal Mail strike dates:

9th December, 11th December, 14th December, 15th December

We would advise during the Christmas period to use either our standard delivery service, or next working day service as these services can be both be shipped with Evri due to delays caused by Royal Mail strike action. 

Free UK Delivery: For Orders over £75

Standard Delivery (2-4 working days Evri) : £3.50, unfortunately we are not responsible for any delay in delivery timescales

Tracked 48: £4.95 Royal Mail 48hr Tracked, unfortunately we are not responsible for any delay in delivery timescales).

Next Day: £7.50 Royal Mail 24hr Tracked or Evri Next working day when Royal mail is unavailable to ship on next day due to current strike action.  Orders must be placed before 2pm Mon-Thurs. Orders placed on a Friday before 2pm will be delivered the following Monday not including Bank Holidays.

Additional UK Delivery Information 

  • All deliveries require a signature upon receipt, therefore person(s) need to be present at the delivery address.
  • Courier services will attempt delivery once, upon which you, the customer, will have to make contact with the courier within 24 hours of receiving their calling card/email notification.  If no response is made the goods will be returned to Best.  If re-delivery is required then an additional delivery payment will need to be made before the goods are re-despatched.  Refunds or Credit Notes will not be granted on the undelivered goods. 
  • Orders are shipped Monday - Friday we do not ship on Saturday, Sunday, or Bank Holidays.
  • Orders placed on a Friday for a next day delivery will be delivered on the following working day.
  • Unfortunately, we cannot ship to a P.O Box

We aim to deliver all orders as quickly as possible. Delivery times stated on the website are not a full guarantee and are based on approximations. This is due to circumstances beyond our control for which we cannot be held responsible.

International Delivery Information

Shipments are made Royal Mail International Signed for Service.

Europe - £13.55 (3-5 working days)

USA - £22.50 (5-7 working days)

Rest of the World - £23.90 (5-7 working days)

Additional International Delivery Information

  • Orders are shipped Mon-Fri we do not ship on Saturday, Sunday, or Bank Holidays.
  • Unfortunately, we cannot ship to a P.O Box (excluding UAE)
  • Customers are responsible for payment of any local customs duty.

CLICK & COLLECT

Click & Collect is a free service offering all the benefits of shopping online, however items will be reserved and packed in store for you to collect at your convenience.  Once your order is ready to collect you will receive a pick up e-mail stating your item is ready to collect from store.  In certain circumstances if an item is out of stock or made to order this may take a little longer.  The service is only available from our Leeds store at 22-24 Newmarket Street, Leeds, LS1 6DG (Monday – Friday 12 - 5pm, Saturday 12- 6pm  Sunday 12 - 4pm).  Orders must be collected within 30 days of the available collection date, refunds, cancellations cannot be processed on uncollected orders.

Simply take your order number shown on both your confirmation/collection email along with your ID.

Acceptable Forms of ID - Debit/Credit Card, Passport, Driving Licence, Student ID Card, Utility Bill

Can Someone Else Collect My Order

Yes they can. Please make sure they have a copy of your order confirmation email, or order number, and the details on your order: your full name and phone number, as well as their own ID.

RETURNS

Christmas returns extension: Any orders placed between Monday 5th December until Sat 24th December have an extended returns policy and can be returned up until Friday 13th January. Please read further terms and conditions below regarding returns as these still apply. 

We offer a 14-day return policy on any item* in the unlikely event that you are not entirely happy with your purchase. All we ask is that the item(s) must be posted back to us in the same condition as they were sent, securely wrapped and in a saleable condition, using Royal Mail. Once you have completed your return form, please ensure that you have included it in your return parcel then post to the following address:

Address for returns:
Best Leeds
22-24 Newmarket Street Leeds
LS1 6DG

Customer Service: 0113 242 2287 (Mon to Fri 9am – 5pm)

Items are returned at your own cost; we regret that unfortunately we cannot refund the cost of postage. The goods are your responsibility until the items are received by Best at the return address above. No liability will be accepted for any damages or loss during the return of our items. Once the returned goods have been received we will process your refund, this may take up to 21 days to appear on your statement. All refunds will be made to the original payment method used when placing your order.

Store credit on an e-gift card is offered for any returned sale items or items purchased using a discount code. *This does not include unique discount codes issued by our customer service team.

This policy applies for all payment methods including Buy now & Pay Later payment methods.

Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

All jewellery is non-returnable. All sunglasses are non-returnable

Conditions of Returned Items

  • All original tags must be attached
  • Items must be returned in the same condition as they were received
  • All items must be unworn

We cannot accept returns if:

  • Original tags have been removed
  • Items are not in a saleable condition
  • Items are soiled, have odours or appear to have been worn
  • Purposely damaged

We are unable to refund goods purchased online in store and goods purchased in store cannot be refunded online

Click here to download Returns Form